- What if I don't see the size, color, or style that I want?
- How do I know what my correct size is?
- What are my payment options?
- Can I place an order over the telephone?
- Can I pick-up my order at the store?
- When will my order be shipped?
- How much do you charge for shipping?
- Can I track my order?
- Is gift wrapping available?
- Are gift receipts available?
- Where can I enter a promotional code?
- What is your return policy?
- How do I return something?
- How do I exchange something?
- Who pays for return shipping?
- How can I change my account information as well as my password?
- How do I subscribe to your mailing list?
- Do you have a catalog?
- How can I make a comment or leave you feedback?
- Can I place a special order?
- Do I need an appointment to get a bra-fitting in your Manhattan boutique?
- What is the most common fit mistake women make when buying a bra?
- What is the best way to fit a bra?
- How often should I replace a bra?
- What is the difference between a contour, demi, padded, push up, and plunge bras?
- What is the best way to wash my lingerie?
What if I don't see the size, color, or style that I want?
We only show products on our website that are currently in stock. If you don't see the size or color of the item that you want, it may be out of stock or on order. If you would like to inquire about any products that you don't see on our website, or to be notified when an item becomes available, you can contact us at email@example.com or 888.473.5799.
How do I know what my correct size is?
If you aren't exactly sure what size you may need, you can visit our Fitting Room to be sized up. You can also call us at 888.473.5799 and one of our expert bra-fitters can help you determine what the best size may be for you. If you live in or around NYC, you can visit our Manhattan boutique for a free bra-fitting, no appointment needed!
What are my payment options?
We accept American Express, Discover, Mastercard, Visa.
Can I place an order over the telephone?
Absolutely! On the phone one of our excellent coquette represenatives is available Monday - Friday, 11am-7pm (EST) at: 1.888.473.5799.Please be prepared with the items that you would like to purchase, and your payment information. We may also have some great suggestions of items that are not available on our website! If you are near La Petite Coquette in NYC and want to pick up your web orderin the store, no problem!
Can I pick-up my web order at the store?
Absolutely! On the website, during your checkout process you will have the opportunity to choose the pick-up in-store option (free) instead of shipping. Your web order will be ready within an hour of your placement. If we are sold out of the item you will receive an e-mail or a phone call.
When will my order be shipped?
Orders typically take 1-2 days to be processed and shipped, with the exception of holidays. Any orders placed after 3pm are processed as next day transactions, so in order to expedite your shipping requests they must be received before 3pm Eastern Standard Time. Orders placed over the weekend will be processed on Monday. International orders may take up to 3 days to be shipped. If your international order needs to be expedited, please contact us at firstname.lastname@example.org or at 888-473-5799.
Please be aware that if an item in your order is unavailable, you will be notified by e-mail. All backordered items will be shipped as soon as they become available.
How much do you charge for shipping?
We have a simple flat fee shipping method for our customers. We ship USPS International for all international orders. All orders placed within the continental U.S. are shipped via UPS flat rate. These shipping times apply to in-stock items only and are estimated and cannot be guaranteed. Shipping fees are not refundable. *Saturday delivery is not available for all destinations.
UPS Ground= $15.00
UPS 3-Day= $25.00
UPS 2-Day= $40.00
UPS 1-Day= $60.00
We also offer FREE UPS Ground shipping on all orders over $200.00
Can I track my order?
Once your order has been shipped, you will receive an e-mail confirmation with a tracking number from UPS Quantum View and or USPS . If a tracking number has not been provided, please contact us at email@example.com or 888.473.5799.
UPS tracking click here.
USPS tracking click here.
Is gift wrapping available?
Yes, while checking out you can choose to have your items gift wrapped. You also have the choice to have them gift wrapped individually, or together.
Our personal and sexy gift wrapping is a complimentary service!
Are gift receipts available?
For all orders selected to be gift wrapped, a gift receipt will be included in the box. If you would like a gift receipt for an order that is not being gift wrapped, you can contact us at firstname.lastname@example.org or 888.473.5799.
Where can I enter a promotional code?
Once you place items in your shopping bag you will see a box on the bottom left that allows you to enter your promo/coupon code. At this time, only one promotional code may be used per order.
What is your return policy?
To make sure that you are satisfied with your purchase, returns are accepted within 30 days from the order date. Returns will not be accepted after 30 days. All returns must be unworn and in original packaging with all tags intact for an exchange, or refund. By law, intimate apparel containing a gusset cannot be returned once it has been tried on or worn.
Please note: All SALE items, opened hosiery, G-strings, Adult items are FINAL SALE.
When shipping back to us we encourage you to use certified or insured mail, as we cannot be responsible for items lost in the mail. If returning a gift, please provide us with the name and address of the gift-giver.
Shipping and handling fees, are not refundable. Once the returned item has been received, please allow 5-10 business days for the transaction to be processed. Refunds can only be made to the original credit card. You will receive an e-mail notification once the refund/exchange has been processed. Please include a copy of your invoice and our Returns & Exchanges form.
Some applicable fees may apply. To view our complete return policy, please click here.
How do I return something?
We accept returns within 30 days of your order date for a refund, gift certificate, or exchange. Unfortunately we cannot accept any returns after 30 days. Enclosed with your order should be our Returns & Exchanges form. If you do not have one, you can print one here.
To return an item, please fill out the Returns & Exchanges form and enclose it with a copy of your invoice, and the item you wish to return. All returns and exchanges will be processed with 5-10 business days from when we receive the package from you. Shipping fees are not refundable.
Please address all returns to:
La Petite Coquette Attn: Returns
51 University Place
New York, NY 10003
Click here to view our complete return policy.
How do I exchange something?
If you are exchanging an item from your order and the item you would prefer is in stock, we would be happy to exchange it for you. We accept exchanges within 30 days of the order date. You are responsible for the cost of shipping the item back to us, but we will ship the exchanged item back to you free of charge. If you would like to upgrade your shipping, you will be charged for the cost of shipping.
Who pays for return shipping?
Returns are accepted within 30 days of the order date. If you would like to make a return, you are responsible for the cost of shipping. It may take 5-10 business days to process your return and once it is complete we will e-mail you a return receipt. Please note that it may take longer than 5-10 days for the credit to be seen on your credit card statement.
How can I change my account information as well as my password?
If you have registered for an account with us, you can edit your personal information in the "My Account" section of our website. If you have forgotten your password, you can have it sent to you on the log-in page. For security purposes, we do not have access to any customer profiles therefore we cannot retrieve your password. However, if you need assistance in walking through the steps to recover your password for your account, please call us at 888-473-5799 or e-mail us at email@example.com and we would be happy to help you!
How do I subscribe to your mailing list?
If you would like to hear about promotions, sales, new arrivals, upcoming events, and more, sign up for our mailing list! At the top of the Homepage you can subscribe to be a coquette!
Where is your store located, and when are you open?
Our store, La Petite Coquette, has been in business for over 35 years! We are known for our fine lingerie, and expert bra- fittings. We would love for you to come and visit us! We are open 7 days a week. Mon. Sat, 11-7, Sun. 12-6pm. 51 University Place, NY, NY 10003. Tel. 212-473-2478.
Do you have a catalog?
Unfortunately because we offer such a variety of products, we do not have a catalog. We have many items available on our website, and even more in our Manhattan boutique! If you are looking for a specific item and do not see it on our website, you can e-mail us at firstname.lastname@example.org or call us at 888-473-5799 and we may be able to locate it for you.
How can I make a comment or leave you feedback?
We would love to hear from you! If there is something that you would like to see on the website or have any comments or feedback for us, please feel free to e-mail us at email@example.com or call us at 888-473.5799.
Any time that you place an order, you have the option to fill out a feedback survey and that is another great place to leave us comments.
You can also write product reviews for all of the merchandise available in our website. Each product page contains a link to write a product review, we would love your honest feedback about fit, style, and comfort!
Can I place a special order?
Yes! Call us at: 1.888.473.5799 and speak to one of our assistant buyers!
Do I need an appointment to get a bra-fitting in your Manhattan boutique?
Nope! Bra-fittings in our Manhattan boutique are free and do not require an appointment. We have several expert bra-fitters available to help you find the best bras for you. Please allow yourself at least 30 minutes to be properly fitted. If you would like to make an appointment anyway, please contact a sales associate at 212-473-2478.
What is the most common fit mistake women make when buying a bra?
Most women are walking around in the wrong size bra. In general, the band size is too large and the cup size is too small. This is very common because women tend to believe that the smaller size will be slimming. The opposite is true. Start with a band size at least one size smaller than you are accustomed to and increase your cup size by at least one or two sizes. The band is the most important area of support and should be horizontal around the ribs with only two fingers fitting underneath.
What is the best way to fit a bra?
First the band size must be correct. Make sure it sits around the rib cage in a horizontal line and that only two finger widths can fit underneath. When you first buy the bra, it should be hooked on the loosest hooks. This enables a bra to be tightened as time stretches it out. You can either bend over and clasp the hooks behind you, or hook the bra in front and spin the band around. After the band is hooked, bend over and allow the breast to be scooped up and centered in the cups. The nipples should be centered in the fullest part of the cup. The breast tissue should not spill out over the sides of the bra or over the top. (The exception to this is the Demi or push up bra). When wearing the bra, the cups should be centered between the elbow and the shoulder. You can use the straps to adjust the position of the cups. The straps should be comfortable on your shoulders neither sliding off nor pinching.
How often should I replace a bra?
The general rule of thumb is every six months to a year. Although it really depends on many different factors, including how often you wear a particular style. A bra can last up to two years plus if properly cared for and not worn as your everyday bra. Washing by hand and using a lingerie wash is highly recommended.
What is the difference between a contour, demi, padded, push up, and plunge bras?
Contour bras are constructed with a fiberfill or foam lining to provide definition and shape. Because of the lining, the nipples will not show through. Contour shapes create a more rounded bust line without adding size. They are very good for under smooth tops like t-shirts.
A demi-cup bra is an under wire bra in which the top half of the cup is partially cut away to expose the top half of the breast. These are sexy and flattering, often worn with low cut tops.
Padded bras contains padding to add fullness. These bras often come with removable demi pads ("cookies") for some extra oomph.
A push up bra is designed to give the appearance of a fuller bust. The underwire emphasizes the breast by lifting them high. Often some angled padding is used to create a center cleavage.
Plunge bras are a very low front bra with angled cups and a thin center gore. It is excellent for low necklines.
What is the best way to wash my lingerie?
Your delicate items don't stand a chance against the rough agitation of the washing machine. The fabric may tangle, crease or bunch up, while underwires in bras may bend, lose their shape or pop out. Use our lingerie wash, Le Blanc, to care for your intimates. Soak the garments for about half an hour in lukewarm, soapy water before rinsing. Use slightly cooler water for bras, shapewear, and other highly elasticized items; the fabric actually gets "shocked" back into shape in colder water. Avoid hot water which will break down the elastic and shrink natural fibers. If you absolutely must machine wash, first hook your bras closed then put all like items in a mesh lingerie bag -- and wash on the delicate cycle. The heat from the dryer will cause fabric to break down much more quickly, causing the garment to lose its shape and fit.